Legal
Refund & Cancellation Policy
Last updated: August 19, 2026
Overview
Cyphe Danzae Radio offers subscription plans for artists, listener memberships, and advertiser packages. This policy describes how cancellations and refunds work for each product type. All payments are processed securely through Stripe.
Subscription Plans (Artist & Listener)
Cancellation: You may cancel your subscription at any time from your Account Settings page. Cancellations take effect at the end of your current billing cycle — you retain full access to your plan features until that date. No partial-month refunds are issued for unused days after cancellation.
Upgrades: Plan upgrades take effect immediately. When upgrading mid-cycle, Stripe prorates the charge for the remainder of the billing period.
Downgrades: Downgrades take effect at the start of the next billing cycle. Your current plan remains active until then.
Refunds: Subscription charges are generally non-refundable. If you believe you were charged in error, contact us within 7 days of the charge at [email protected] and we will review your case.
Advertiser Packages
Monthly subscriptions: Advertiser subscription packages (Intro Spot Pack, Prime Time Package) follow the same cancellation terms as artist/listener subscriptions above. Cancellations apply at the end of the current billing cycle.
One-time spot packs: One-time spot pack purchases are non-refundable once purchased. Spots are valid for the duration stated at purchase (60 or 90 days). Unused spots expire at the end of the validity period.
Ad rejection: If your submitted ad is rejected by our review team and you have no remaining approved ads, contact us at [email protected] to discuss options, which may include a credit or refund at our discretion.
Service Outages & Technical Issues
If a platform outage or technical failure prevents you from using a paid feature for an extended period, contact us at [email protected] with details. We review these requests on a case-by-case basis and may issue account credits or prorated refunds where appropriate.
How to Cancel
- Sign in to your account at cyphedanzaeradio.com/login
- Go to Account Settings
- Under the Subscription section, select "Cancel Subscription"
- Your plan remains active until the end of the current billing period
If you have trouble cancelling, email us at [email protected] and we will process the cancellation for you.
Contact Us
For billing questions, refund requests, or cancellation assistance:
- Email: [email protected]
- Contact form: cyphedanzaeradio.com/contact
We aim to respond to all billing inquiries within 1 business day.